Internet Sales Manager in San Ramon, CA at Lennar Bay Area

Please see job posting on lennar.com for all information and inquiries: https://careers.lennar.com/en-US/job/internet-sales-manager/J3W1M962GJJPRKGJQNZ
 

Your Responsibilities on the Team 

• Develop and implement training programs as needed to meet division traffic and sales goals.

• Guide and train Internet Sales Coordinators with phone, sales and customer service techniques to achieve optimal performance results.

• Consistently shop and ensure in-depth knowledge of new and resale competition to aid in best positioning of product, pricing and promotion of communities.

• Routinely monitor Internet Sales Coordinators’ phone calls, live chat dialogues and other correspondence to ensure superior customer care and the best representation of Lennar.

• Monitor Internet Sales Coordinators’ responsiveness to ensure all Leads are being responded to timely according to Company standards.

• Create and monitor the ISCs schedule providing appropriate coverage for the department.

• Monitor accuracy and completeness of the Internet Sales Coordinators’ appointments set and kept records.

• Attend promotional events for Communities as needed per the Director of Marketing.

• Prepare and distribute ISC performance and other reports as needed/requested.

• Facilitate weekly ISC department meetings, and assist with Sales TEAMS meetings needed per the Director of Marketing.

• Submit and maintain MLS listings for the division per direction by the Director of Sales.

• Provide continual coaching to Associates with regard to functional and behavioral standards.

• Ensure appropriate staffing to meet department needs.

• Evaluate Associates’ individual performance and plans for compensation actions in accordance with that performance in partnership with Director of Marketing.

• Perform other duties as assigned.

Requirements

• Minimum High School or GED required

• College degree preferred 

• Minimum 4 years’ experience in telephone and/or on-line customer service.  Up-selling experience preferred

• Excellent verbal and written communication skills

• Intermediate to advanced PC skills (Microsoft Word and Excel) 

• Ability to prepare written documentation and complete contract calculations
  
   

  General Overview of Compensation & Benefits:

  We reasonably expect the base compensation offered for this position to range from an annual salary of $66,560.00 - $83,577, subject to adjustment based on business-related factors such as employee qualifications, geographic pay differentials (e.g., cost of labor/living, etc.), and operational considerations.

• This position may be eligible for bonuses.
• This position may be eligible for commissions.
• This position will be eligible for the described benefits listed in the above section in accordance with Company Policy.
• This information is intended to be a general overview and may be modified by the Company due to factors affecting the business.